Privacy Policy
Welcome to RTSL Mobile Tyre Fitting. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us regarding our mobile tyre fitting services.
1. Who We Are
RTSL Mobile Tyre Fitting provides mobile tyre fitting and roadside tyre services across selected areas in the United Kingdom.
If you have any questions regarding this Privacy Policy or your personal data, please contact us through the contact page on our website.
2. Information We Collect
We may collect and process the following types of personal information:
Information You Provide Directly
This may include:
- Name
- Phone number
- Email address
- Vehicle registration details
- Vehicle make and model
- Service location or address
- Booking details
- Messages submitted through contact or booking forms
Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time and date of visits
- Website usage and interaction data
Payment Information
If payments are processed online, payment details may be handled securely by third party payment providers. We do not store full card or banking information on our servers.
3. How We Use Your Information
We use your information to:
- Provide mobile tyre fitting services
- Respond to enquiries and bookings
- Contact you regarding appointments or service updates
- Improve our website and customer experience
- Process payments
- Prevent fraud or misuse of our services
- Meet legal and regulatory obligations
We only collect information that is reasonably necessary for these purposes.
4. Legal Basis for Processing
We process personal information under one or more of the following lawful bases:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Your consent, where required
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, performance, and user experience.
Cookies may be used for:
- Website analytics
- Remembering preferences
- Security and spam prevention
- Measuring website traffic and performance
You can control or disable cookies through your browser settings.
6. Third Party Services
We may use trusted third party providers to support our services, including:
- Payment processors
- Website hosting providers
- Analytics providers
- Communication tools
- Mapping or location services
These providers may process data on our behalf and are expected to handle it securely and lawfully.
7. Data Sharing
We do not sell your personal information.
We may share your information only where necessary:
- With service providers assisting our business operations
- Where legally required
- To protect our legal rights or prevent fraud
- In connection with a business sale, merger, or restructuring
8. Data Retention
We retain personal information only for as long as reasonably necessary for operational, legal, accounting, or security purposes.
When information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under UK data protection laws, you may have rights including:
- The right to access your personal data
- The right to correct inaccurate information
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent where applicable
To exercise your rights, please contact us through the website.
You also have the right to complain to the Information Commissioner’s Office if you believe your data has been handled improperly.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
11. External Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of external websites.
12. Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised update date.
We encourage users to review this page periodically to stay informed about how we protect personal information.